From Microsoft Teams-native simplicity to advanced omni-channel power—we’ve got you covered.
Your customers expect fast, seamless service. With ASAP, you get a contact center that’s built around how your team already works. We deliver and support two proven platforms—CC4Teams and Xima—so you get the right solution, not a one-size-fits-all compromise.
Great Conversations = Great Business
Every missed call is a missed opportunity. The right contact center improves response times, visibility, and customer satisfaction — whether your team needs a Microsoft-native system or a feature-rich, omni-channel platform.
Native simplicity inside Microsoft Teams
Best for: Businesses who want a reliable, Microsoft-native contact center that scales easily within Teams.
Omni-channel power with advanced insights
Best for: Businesses needing multi-channel engagement, deep analytics, and workforce visibility.
Both platforms are proven leaders. With ASAP, you don’t just get software — you get the right solution, deployed, supported, and optimised for your business.
Why pay more for legacy contact centre platforms? With CC4Teams, you get the same power at a fraction of the cost
Built directly into Microsoft Teams.
Grow as your business expands, without complex setups.
Reduce costs with a lighter, more flexible solution.
Handle voice, chat, video, and email from one platform.
If your business is handling more than a handful of calls, chats, or emails each day — and especially
if you've got multiple staff managing them — a contact centre platform can transform efficiency. It's
not just for enterprise; even SMBs benefit from better routing, tracking, and reporting once customer
volumes increase.
A call centre focuses purely on voice calls. A contact centre handles multiple communication
channels — phone, email, live chat, social, and even video — all managed in one system. That means
your customers can reach you the way they prefer, and your staff have a single, streamlined platform
to work from.
Yes. Solutions like CC4Teams are designed to integrate natively with Microsoft Teams, turning your
existing collaboration platform into a full-featured contact centre. That means no switching apps, no
clunky workarounds — just one environment for both internal teamwork and customer service.
Not anymore. Cloud-based platforms have made contact centres accessible and affordable for
businesses of all sizes. In fact, SMBs are one of the fastest-growing adopters — because the right
solution helps level the playing field against larger competitors.
Modern contact centres provide rich reporting across key performance indicators (KPIs) such as call
handling times, first-call resolution, agent productivity, customer satisfaction scores, and peak
demand periods. These insights help you improve both customer experience and workforce
efficiency.
Depending on your requirements, cloud contact centre platforms can be deployed in weeks, not
months. At ASAP, we manage the full process — from planning to integration and training — so you
get fast time-to-value with minimal disruption.
Contact centre platforms are designed to scale. Whether you're adding agents, introducing new
communication channels, or expanding across regions, your system can be adapted quickly. With
ASAP's ongoing optimisation, you'll always have a platform that evolves with you.
Whether you need Teams-native simplicity or omni-channel depth, we’ll make sure your business is always connected.
